Privacy Policy

The controller responsible for the processing described in this Privacy Policy is:

Information you provide

When you submit a contact or demonstration request through the website, we may collect:

• your full name;
• work email address;
• company name;
• website URL;
• the content of your message;
• any other information you voluntarily include in your message.

Please do not include sensitive or unnecessary personal information in the message field.

Information collected automatically

When you visit the website, our systems and service providers may automatically process:

• your IP address;
• browser type and version;
• device and operating-system information;
• preferred language;
• requested pages and URLs;
• date and time of access;
• referring URL;
• HTTP response and diagnostic information;
• technical and security logs.

We use personal data to:

• respond to enquiries;
• arrange and provide product demonstrations;
• assess how Vidisape may support a prospective customer’s ecommerce website;
• communicate about a potential or existing business relationship;
• operate, deliver and secure the website;
• prevent spam, automated submissions and malicious activity;
• identify and resolve technical problems;
• comply with legal obligations;
• establish, exercise or defend legal claims.

Information submitted through the contact form is used for direct business communication. We do not automatically add contact-form users to a marketing newsletter.

Where the General Data Protection Regulation (“GDPR”) applies, we rely on the following legal bases:

• Steps before entering into a contract: when you request a demonstration or information about our services;
• Legitimate interests: to respond to business enquiries, operate and secure the website, prevent abuse and maintain appropriate business records;
• Legal obligations: where processing is necessary to comply with applicable law;
• Consent: where we specifically request consent for an optional processing activity.

We use Google reCAPTCHA v3 on our contact form to protect the website against spam, abuse and automated submissions.

When reCAPTCHA is active, Google may process information including:

• your IP address;
• browser and device information;
• Google cookies;
• mouse movements, scrolling, touch activity and other interaction data;
• information necessary to calculate whether a submission is likely to have been made by a person or an automated system.

This information is processed by Google in accordance with the Google Privacy Policy and Google Terms of Service.

Google reCAPTCHA may set or access security cookies, including _GRECAPTCHA. Such cookies may remain on your device for up to six months.

The website may use technologies necessary to:

• provide and secure website functionality;
• protect forms against automated submissions;
• support language selection and routing;
• maintain technical performance.

We don’t use Google Analytics, Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity, Hotjar or similar advertising or behavioural analytics scripts.

If we introduce non-essential analytics or advertising technologies in the future, we will update this Privacy Policy and request consent where required by law.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect security features or form functionality.

We may share personal data with:

• Google, for spam and bot protection through reCAPTCHA;
• website hosting, infrastructure and content-delivery providers;
• providers used to receive and deliver contact-form submissions;
• IT security and technical support providers;
• legal, accounting and professional advisers;
• public authorities where disclosure is required by law.

These recipients may process personal data only for authorised purposes and subject to applicable contractual and legal obligations.

We do not sell personal data.

Some service providers, including Google, may process personal data outside Ukraine or the European Economic Area.

Where required by applicable law, international transfers are protected using recognised legal safeguards, such as adequacy decisions, the EU–US Data Privacy Framework, Standard Contractual Clauses or other valid transfer mechanisms.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Contact-form enquiries and related correspondence are retained while we respond to the enquiry and, where relevant, for the duration of the resulting business relationship. If no business relationship is established, the information is deleted or anonymised when it is no longer required for follow-up, record-keeping or legal purposes.

Technical and security logs are retained only for the period required to operate, troubleshoot and protect the website.

We may retain information for a longer period where required by law or necessary to establish, exercise or defend legal claims.

We use reasonable technical and organisational measures designed to protect personal data against accidental loss, misuse, unauthorised access, alteration and disclosure.

However, no website or electronic transmission method can guarantee absolute security.

Depending on the law applicable to you, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• restrict or object to certain processing;
• receive certain data in a portable format;
• withdraw consent where processing is based on consent;
• lodge a complaint with a competent data protection authority.

To exercise your rights, contact us using the details in Section 1. We may request information necessary to verify your identity and process your request.

The website and Vidisape’s services are intended for businesses and are not directed to children.

We do not knowingly collect personal data from children through the website. If you believe that a child has provided personal data to us, please contact us.

The website may contain links to websites or services operated by third parties. We do not control their privacy practices and are not responsible for how they process personal data.

We recommend reviewing the privacy policy of every external website you visit.

We may update this Privacy Policy to reflect changes to the website, our processing practices or applicable legal requirements.

The updated version will be published on this page, and the “Last updated” date will be revised.

If you have questions about this Privacy Policy, wish to exercise your rights or have concerns about how we process personal data, contact us: